Legal Process Outsourcing Trends
June 7, 2024
The Smartest Way to Scale
August 30, 2024
Legal BPO Services Tailored to UK Conveyancing Firm Needs
UK conveyancers are under considerable pressure due to high caseloads, driving the need for professional, competent legal BPO (Business Process Outsourcing). Laubscher Attorneys Incorporated is a specialist property law and conveyancing firm particularly primed to assist UK solicitors with outsourced conveyancing solutions.
Our comprehensive legal BPO services are tailored to the unique needs of UK-based conveyancers based on our extensive experience gained since we established these services in 2020.
The Need for UK Conveyancers to Outsource Their Caseloads
Evidence suggests that the average property law firm handles 84 cases per quarter, more than double the average caseload from a decade ago (Today's Conveyancer).
With the uptick in cases and changes in user behaviour (shaped by the pandemic), solicitors are dealing with significantly more calls than ever before. According to the Birmingham Law Society, the phone is the most preferred method of communication with law firms. They also found that:
- Almost half (45%) of people are on the phone with law firms longer than pre-pandemic levels.
- Good client service is a powerful differentiator for 75% of consumers.
- Unanswered phone calls and annoying on-hold music irritate 43% and 34% of customers, respectively.
- After a poor call handling experience, 36% of people will move their business, 34% will lodge a complaint, and 25% will leave negative reviews.
There is no doubt about it. Solicitors are inundated with calls, detracting from the time that they can actually spend working on their cases. We've heard from some solicitors that they believed their only option was to work after hours when the call lines are closed to keep up. That was until they discovered Legal BPO from Laubscher Attorneys Inc.
Unlock Efficiency: The Laubscher Attorneys Inc. Advantage
We are a licensed and practising conveyancing firm with a reputation for exceptional service based in South Africa. Our firm has carved a niche in Legal BPO, leveraging our expertise to empower solicitors across the United Kingdom.
Our foundational values of truth, honesty, integrity, and justice underpin property law and conveyancing practice.
A Proven Track Record
Since establishing our BPO, or LPO (Legal Process Outsourcing), at the turn of the decade, we have forged several strategic partnerships with esteemed firms in the UK. We've serviced hundreds of clients for almost a dozen UK-based solicitors.
Comprehensive Paralegal Services
At the core of our legal BPO offering lies comprehensive paralegal services that alleviate the administrative burden on solicitors.
Our educated, native English-speaking team seamlessly integrates as an extension of your firm, providing unparalleled support across various functions.
Call Handling
We handle client support inquiries with professionalism and empathy, ensuring your clients' confidence.
Document Processing and Drafting
Let us do the leg work drafting clear and precise legal documents. We house skilled professionals who adeptly handle document processing, ensuring accuracy and timeliness.
Administrative Support and Data Management
From administrative support services to data collection and processing, our legal BPO solutions encompass a comprehensive range of non-core functions.
Attention to detail and commitment to excellence ensures that every task, no matter how intricate, is executed flawlessly. You have the freedom to focus on your core competencies during business hours.
Unwavering Commitment to Confidentiality and Compliance
Laubscher Attorneys Inc. understands this critical aspect and has implemented robust measures to ensure confidentiality and adherence to regulatory frameworks.
Laubscher Attorneys Inc. is bound by stringent data privacy and protection regulations as a licensed and practising conveyancing firm in South Africa. Therefore, we uphold several privacy laws' requirements, including the GDPR and POPIA.
Customer-Centric Approach
What sets us apart from other LPO firms is our unwavering customer-centric approach. We place your clients at the centre of everything we do, achieving the highest KPIs with the utmost care.
Tailored Solutions for UK Conveyancers
Our services address the unique challenges faced by UK-based conveyancers and their mounting caseloads. We understand your goals, which is why our services will help you:
- Streamline operations
- Increase customer satisfaction
- Reduce operational overheads
- Scale without hiring burdens
Onboarding and Client Support
Exceptional client experiences are the cornerstone of a thriving legal practice. We excel at client onboarding, providing a frictionless welcome and introduction on your firm's behalf.
Testimonials: A Resounding Endorsement
"I'm really happy with the service received… I was sceptical as it's not a local firm to me but I'm happy with my decision. They're constantly keeping me up to date and appear to be working on my case every day. Cherine specifically is very polite and professional, dealing with any queries I have in a quick and efficient manner." — Daniel Marsh, GB, Five Star Trust Pilot Review (August 9, 2023).
"Bronwyn was very helpful and reassuring while helping me complete our outstanding forms. She has a very polite and cheerful telephone manner. We sincerely hope we can continue to have her as our advisor. Thank you"—Mrs Tina Wilson, GB, Five Star Trust Pilot Review (October 10, 2023).
"I received excellent service from and Timothy Brown who saved the day on a previous transaction I made. They were very efficient in addressing my questions."—Luke Fletcher, GB, Five Star Trust Pilot Review (December 21, 2023).
"Bronwyn Stigling was very helpful in getting my queries passed on to the relevant conveyancers. I have 3 properties currently going through with [redacted]. There has been a slight delay in getting some enquiries raised however I understand they're processing some backlog. I feel confident that [redacted] will be able to get the sales and purchase pushed through soon."— Sophie Campbell, GB, Five Star Trust Pilot Review (September 07, 2023).
